General Information Questions
Q: Which Way do I Turn the thermostat?
A: The coldest position on the thermostat is reached by turning the knob to the right (clockwise); conversely turning the thermostat knob to the left (counterclockwise) yields a warmer setting. The OFF (0) position is reached by turning hard counterclockwise past the click.
Q: What do I do to start up my new unit?
A: The unit is ready to run as shipped. After following the electrical installation information found in the manual (click link here), turn the power on and set the thermostat between 3 and 4. You can make further adjustments to suit your personal requirements after the box has cooled down.
Q: How do I trouble shoot my unit?
A: Please see the step-by-step Trouble Shooting guide in our online manual.
A: Your serial number will be on a silver sticker within the unit. If you need to locate the serial number on a control module, please see the link here for a guide on locating your serial number.
Q: How do I find the serial number on my unit or control module?
Q: What is my warranty?
A: Your warranty is two years from date of start-up (delivery of vehicle/vessel/refrigerator) to final user - first year is parts and labour, second year is parts only.
Q: Is the Compressor Speed Adjustable?
A: All Nova Kool units are supplied with the quiet and efficient BD series variable speed compressors from SECOP. Nova Kool has supplied your unit preset at the optimum speed for most “normal” applications. The speed is controlled by a resistor (#8) in the thermostat circuit. 0 ohms (no resistor) runs the compressor on its slowest speed, a 1523 ohm resistor will provide you with the fastest speed. The slower the speed, the lower the amp draw, and the lower the capacity.
Q: What Voltage will this unit work on?
A: The DC models are 12 & 24 VDC (the only consideration is the models supplied with an interior light, either 12VDC OR 24 VDC). The AC/DC models work on both 12 & 24 VDC as well as from 100-240 VAC 50/60hz. (The interior light on the AC/DC models is always 12vdc regardless of the DC supply voltage). Both modules “auto” sense the supply voltages so no wiring adjustments are necessary other than following the guidelines for DC fuse sizing.
Q: Can I change the direction of the door swing?
A: Most models are shipped standard with the door hung on the right. The door swing can easily be reversed by simply removing the hinge pins and latches and installing them on the opposite side. All of the required hardware is supplied. Units can be factory ordered with the correct door swing (standard is right hinge: i.e. door swings from left to right). You can watch our step-by-step video here on how to change the door swing.
Q: Can I change the door panel?
A: The decorative door panels can easily be changed to match your interior by first removing the upper hinge pin, then pulling the door out and up. The door should pull off the lower hinge pin easily. Once removed, turn the door upside down and remove the two Phillips head screws. Then, roll the bottom extrusion towards the door gasket, careful so as not to dislodge the door gasket. You will see a ¼” channel where you can slide in your panel material (units with a thin door extrusion will have a 1/16” channel). You can view our step-by-step video here for detailed instructions on how to do this.
Q: What do I do if my shelf moves forward, away from the wall, while I am underway?
A: Please click here to see an installation guide for a shelf friction tube which will stop the shelf movement.
Q: Are the marks on the cabinet of the unit normal?
A: You may notice some marks on the outside of the fridge cabinet when you take it out of the shipping box. These are from our production process. Please click this link for more information.